FAQ

Orders

  • Can I modify or cancel my order?

Contact us quickly after placing your order to see if it's still possible.

  • How do I know if my order is confirmed?

You will receive an email informing you that your order is confirmed.

Payments

  • What payment methods are accepted?

We accept payments by credit card as well as the payment options available on our website.

  • Is payment on the site secure?

Yes, all transactions made on our site are secure in order to protect your information.

Delivery

  • Do you deliver to French Polynesia and abroad?

Yes, with shipping costs (freight + courier)

  • How long does delivery take?

For the islands, it depends on the flights to each destination.

For international destinations, it takes 15 days or more.

  • How much does delivery cost?

Delivery charges vary depending on the destination.

Exchanges

  • Can I exchange an item?

Yes, within 7 days from the day of purchase.

Retouching

  • Do you offer alterations?

Yes, some alterations can be made.

  • What alterations are possible?

We can perform simple alterations such as adjusting the garment to your figure.

  • Are alterations free?

Our alterations are charged according to the work to be done.

Contact

  • How can I contact you?

You can contact us via our social media channels, by phone or by visiting us directly in store.

  • Where is your shop located?

Our shop is located in downtown Tahiti, on Titiaivai Street, behind the Cardella pharmacy. (Near Papeete Cathedral)